Learn how to get the most out of your Glow LEDs. Please feel free to reach out to us anytime.
To use the Glowskinz with your desired microlight, first you need to remove your chip from its current plastic casing if it is in one. Then squeeze the Glowskinz near the end of the side slits causing the opening in the bottom to expand. Next, gently grip your microlight from the sides and gently place it into the opening at the bottom of the Glowskinz. Gently push the microlight all the way in and let your squeezing hand release pressure let the bottom of the Glowskinz close up.
For Nanoskinz and Coinskinz squeeze the Glowskinz in the same location as you did to put it in. Then pinch and pull the microlight with your other hand to remove it. For Coffinskinz spread the bottom of the Glowskinz, then gently pinch and pull the microlight out.
Select your chip from the dropdown below to see what products are compatible!
Coin: Aethers, Chroma 24, Chroma Ctrls, Ezlite, Element V25, Kebit, Keluce, Mini Kevo, OG Chromas, OG Spectra, OSM2, Oracles, Supernova, Trinity, Duo: Duos Synergys: Synergy's, Aurora Nano V2s Apollo: Apollos Nano: Atoms, Aurora Nanos, Ions, QT 6 Mode, Ubers EVO: Chroma Evos, Spectra Evos Inova: Azotecs, Emissives Coffin: EVO X, KEK 5, KAT 5, IMAX Vortex: Vortex
Order processing is the time it takes from when you place your order on our site to when it gets packed up and shipped out. We always recommend purchasing your product at least 2 WEEKS before your event to ensure your products will arrive on time. If you have passed this window, there is no guarantee you will have your products in time for your event. All of our products are handmade to order and are processed in the order in which they are received. We will get your order in the mail within approximately 3-10 business days after the order is placed, depending on how many orders are in front of you.
Please note shipping times do not include order processing times. Small packages will be sent via USPS First Class and large packages will be sent via USPS Priority Mail unless otherwise specified. Shipping time is 1-3 business days. Glow LEDs is not responsible for delays due to the post office.
All shipments come with tracking numbers that will be sent to your email when the package is ready for shipment. If the address on your order is incorrect, please contact us immediately at support@glow-leds.com. If your shipping information was incorrectly input and your package is returned to us, you will be responsible for paying the secondary shipping fees.
We ship internationally! To anywhere US packages are allowed! If you live outside of the United States please check the international checkbox when filling out shipping information. Shipping times will vary and depend on the destination country. All shipments come with tracking numbers. Please contact us if you have questions.
We currently do not offer rush delivery options. We always recommend purchasing your product at least 2 WEEKS before your event to ensure your products will arrive on time. If you have passed this window, there is no guarantee you will have your products in time for your event.
We know you're excited to get your package, but unfortunately delays in transit times may occur with the carrier. Please keep this in mind when ordering and avoid ordering last minute if possible. Shipping delays are something we have no control over, please reach out to USPS with any questions.
If your package has been marked delivered yet you can't locate it, the USPS requires we allow 7 days from the delivered date to open an investigation. Please reach out to us at support@glow-leds.com and we'll help track it down.
We take full responsibility for damaged products due to manufacturing defects. Please send us a photo at support@glow-leds.com., and we'll be happy to figure out a solution.
Once your order is placed, we have a very limited window to make any changes or cancellations. If you require an order change or cancellation, please let us know as soon as possible by sending us an email to support@glow-leds.com. We can't guarantee that we'll be able to catch your order before it gets produced, but we'll try our absolute best!
We offer a 100% satisfaction guarantee. Returns are accepted within 30 days of delivery. To initiate a return please contact support@glow-leds.com and you will be supplied with a prepaid shipping label to send back your product. Please include your full name and order number in the return shipment and you will be refunded the full amount minus original shipping costs. Certain items are non-refundable. Refunds are returned to the original form of payment.
We typically respond to support inquiries within 1-3 business days.
If a product breaks from normal use, reach out to us at support@glow-leds.com and we'll take a look — the most common issue is a single color stopping on an RGB LED. We handle these case by case; for example, a glove set with broken casings may be eligible for replacement, though this is uncommon. This is separate from our 30-day return window above, which covers any reason.
Yes! Our Wholesale Program is open to businesses and community leaders who want to stock Glow LEDs gear at wholesale pricing.
Apply through our Wholesale Program page with your business details. We typically review applications within 1-2 business days — once approved, wholesale pricing unlocks instantly and you can order anytime at your wholesale rate. Questions? Reach out to support@glow-leds.com.
Select your microlight from the dropdown below to see what products are compatible!
