Exchange: swap an item for a different size or variant.
Replacement: if an item arrived defective, we can send a new one.
Missing item: if something was left out of your package, tell us and we will review it and, if approved, send the missing item at no charge. Nothing is sent back.
How it works
You have 30 days from delivery to start a request.
Enter your order number and the email on the order. No account needed.
Our team reviews your request and emails you. If something needs to come back, we email a prepaid return label.
Please do not ship anything until you have the label.
Fees and refunds
A refund returns your items and tax, minus a flat $7 return label fee. Original shipping is not included.
If the problem is our fault (defective, damaged, not as described or the wrong item), the label fee is waived and the shipping you paid on those items is refunded too.
Refunds go back to your original payment method once we receive and inspect your return.
