Support Center

To use the Glowskinz with your desired microlight, first you need to remove your chip from its current plastic casing if it is in one. Then squeeze the Glowskinz near the end of the side slits causing the opening in the bottom to expand. Next, gently grip your microlight from the sides and gently place it into the opening at the bottom of the Glowskinz. Gently push the microlight all the way in and let your squeezing hand release pressure let the bottom of the Glowskinz close up.

For Nanoskinz and Coinskinz squeeze the Glowskinz in the same location as you did to put it in. Then pinch and pull the microlight with your other hand to remove it. For Coffinskinz spread the bottom of the Glowskinz, then gently pinch and pull the microlight out.

Coin: Aethers, Chroma 24, Chroma Ctrls, Ezlite, Element V25, Kebit, Keluce, Mini Kevo, OG Chromas, OG Spectra, OSM2, Oracles, Supernova, Trinity, Duo: Duos Synergys: Synergy's, Aurora Nano V2s Apollo: Apollos Nano: Atoms, Aurora Nanos, Ions, QT 6 Mode, Ubers EVO: Chroma Evos, Spectra Evos Inova: Azotecs, Emissives Coffin: EVO X, KEK 5, KAT 5, IMAX Vortex: Vortex

Most US orders arrive in about 1½ to 2½ weeks. Everything is made to order, so your order ships in about a week (usually within 5 to 8 days, occasionally up to 11), and then takes about 3 to 6 days to reach you by USPS. International orders usually take 3 to 6 weeks door to door, depending on the destination and customs, and a few take longer. We always recommend ordering at least 2 weeks before your event (4 weeks if you're outside the US). Tracking is emailed to you as soon as your package ships.

Order processing is the time it takes from when you place your order on our site to when it gets packed up and shipped out. We always recommend purchasing your product at least 2 WEEKS before your event to ensure your products will arrive on time. If you have passed this window, there is no guarantee you will have your products in time for your event. All of our products are handmade to order and are processed in the order in which they are received. We will get your order in the mail in about a week (usually within 5 to 8 days, and occasionally up to 11 days), depending on how many orders are in front of you.

Please note shipping times do not include order processing times. Most orders ship via USPS Ground Advantage, unless otherwise specified. Once shipped, US packages usually take about 3 to 6 days to arrive (occasionally up to 8). Glow LEDs is not responsible for delays due to the post office.

All shipments come with tracking numbers that will be sent to your email when the package is ready for shipment. If the address on your order is incorrect, please contact us immediately at contact@glow-leds.com. If your shipping information was incorrectly input and your package is returned to us, you will be responsible for paying the secondary shipping fees. Your tracking link is in your shipping email and under Orders in your account.

We ship internationally! To anywhere US packages are allowed! If you live outside of the United States please check the international checkbox when filling out shipping information. International orders usually take 3 to 6 weeks door to door, depending on the destination and customs, and a few take longer. All shipments come with tracking numbers. Please contact us if you have questions.

We currently do not offer rush delivery options. We always recommend purchasing your product at least 2 WEEKS before your event to ensure your products will arrive on time. If you have passed this window, there is no guarantee you will have your products in time for your event.

We know you're excited to get your package, but unfortunately delays in transit times may occur with the carrier. Please keep this in mind when ordering and avoid ordering last minute if possible. Shipping delays are something we have no control over, please reach out to USPS with any questions.

If your package has been marked delivered yet you can't locate it, the USPS requires we allow 7 days from the delivered date to open an investigation. Please reach out to us at contact@glow-leds.com and we'll help track it down.

If your item arrived damaged or defective, you can start a return from the Orders tab in your profile and choose "Damaged in shipping" or "Defective item" as the reason. We cover return shipping, and for defective items you can ask for a replacement instead of a refund. You can also send us a photo at contact@glow-leds.com and we'll figure out a solution.

Once your order is placed, we have a very limited window to make any changes or cancellations. If you require an order change or cancellation, please let us know as soon as possible by sending us an email to contact@glow-leds.com. We can't guarantee that we'll be able to catch your order before it gets produced, but we'll try our absolute best!

We offer a 100% satisfaction guarantee. Returns are accepted within 30 days of delivery. To start a return, open the Orders tab in your profile and click the "Start a return" icon on your order, or use the link in your order email. Choose whether you'd like a refund, a replacement (defective items) or an exchange (a different size or variant). We review every request, and once it's approved we'll email you a prepaid return label with an RMA number (RMA-XXXXX) on the address block. Please write it on the box and keep it for your records.

If the problem was on our end (defective, damaged, wrong item or not as described), we cover return shipping and refund your item, tax and original shipping in full. For a return that is your choice (wrong size, doesn't fit, changed mind), you'll get your item price plus tax back, minus a $7 return label fee. Your original shipping isn't refunded. Your refund goes back to your original form of payment after your package arrives and we check it.

Need a different size or variant? Choose "Exchange" when you start your return and pick the new size or variant. You'll cover the $7 return label unless the problem was on our end. Once your package arrives and we check it, we ship your exchange and email you the tracking. If your item is defective, choose "Replace" and we'll send you the same item again instead of a refund. We'll email you to confirm the timing. A different product, or a price difference, means returning the item and placing a new order.

You can see your return status and reprint your label anytime under "View return" in the Orders tab (guests can use the link in their order email). We'll email you when your label is ready, when your package is in transit, when we receive it, and when your refund, replacement or exchange is on the way.

We reply to support inquiries within 1-3 business days (Mon-Fri).

If a product breaks from normal use, reach out to us at contact@glow-leds.com and we'll take a look — the most common issue is a single color stopping on an RGB LED. We handle these case by case; for example, a glove set with broken casings may be eligible for replacement, though this is uncommon. This is separate from our 30-day return window above, which covers any reason.

Yes! Our Wholesale Program is open to businesses and community leaders who want to stock Glow LEDs gear at wholesale pricing.

Apply through our Wholesale Program page with your business details. We typically review applications within 1-2 business days — once approved, wholesale pricing unlocks instantly and you can order anytime at your wholesale rate. Questions? Reach out to contact@glow-leds.com.

Select your microlight from the dropdown below to see what products are compatible!